All orders are subject to the following terms and conditions:
1. All prices are quoted on the basis of the applicable Incoterms® 2020 term, with or without amendments, as stated in the relevant sales confirmation, invoice, or other transactional document issued by us.
2. For all prices quoted in a currency other than MYR, the applicable exchange rate for conversion from that currency to MYR shall be based on our bank’s prevailing rate on the date of conversion.
3. The sales confirmation shall be deemed void if the required deposit is not received within five (5) working days from the date of its issuance. Once signed, we kindly require that you return the signed copy of the sales confirmation to us within three (3) working days.
4. Kindly be advised that all deposits are non-refundable under any circumstances, including but not limited to any cancellation by you for any reason whatsoever.
5. Kindly pay the balance amount at least ten (10) days prior to the scheduled loading date. If that due date falls on a public holiday, payment must be made at least one (1) day earlier. We reserve the right to cancel the order if we do not receive full payment within the stipulated timeframe.
6. All delivery timelines are estimates only and subject to change. We will forward your requested delivery dates to the supplier, but please note that we cannot guarantee any estimated date of arrival or delivery.
7. In the event you require any change or adjustment to the delivery timelines, we will be happy to consider your request. However, please note that all requests will be subject to approval by both us and the supplier.8. We shall not be liable for any delay or failure in performance due to events beyond our reasonable control, including but not limited to natural disasters, port congestion, strikes, customs delays, or government restrictions.
9. Risk of loss or damage to the goods shall pass to you in accordance with the Incoterms® 2020 term (including any amendments) specified under Clause 1.
10. Any dispute as to the quantity of products delivered must be brought to our attention immediately upon delivery and before the driver or delivery agent leaves your premises. All claims for damaged or defective goods must be submitted in writing within twenty- four (24) hours of receipt, accompanied by supporting documentation. If we do not receive such notice within the stipulated timeframes, the goods shall be deemed accepted by you.
11. All goods are sold on an “as-is” basis. We make no representations or warranties, express or implied, as to merchantability or fitness for any particular purpose.
12. We take reasonable care to ensure the accuracy of all information provided. However, we reserve the right to correct any errors or omissions in quotations, sales confirmations, invoices, or other transactional documents at any time without incurring liability.
13. In the event of any inconsistency or conflict between these Terms & Conditions and the terms stated in the relevant sales confirmation, invoice, or other transactional document:
13.1 commercial terms (including but not limited to price, quantity, delivery terms, and applicable Incoterms®) in the relevant transactional document shall prevail.
13.2 general legal terms (including but not limited to governing law, dispute resolution, and warranties) in these Terms& Conditions shall prevail.
14. These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia, and any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.
15. We reserve the right to amend these Terms & Conditions at any time without prior notice.
16. These Terms & Conditions supersede and prevail over any prior discussions, representations, or agreements, whether oral or written.